Product
WhatsApp AI customer service for Hong Kong businesses
Smiles AI helps shops and service businesses handle WhatsApp enquiries using their own business knowledge, while keeping staff in control of prices, bookings, payments, and special requests.
What WhatsApp AI customer service means
Instead of sending the same away message to every customer, a WhatsApp AI assistant can read the current question, use the merchant's configured knowledge, and prepare a relevant reply. It provides automated help during active chats; it is not round-the-clock human staffing.
What Smiles AI can help with
| Capability | How it works |
|---|---|
| Natural replies | Replies to customer questions in natural language during an active chat, including multi-part enquiries. |
| Knowledge-grounded replies | Grounds FAQ and price replies in the configured knowledge base and price list, and a price guardrail checks the draft. If information is missing or cannot be confirmed, it hands the chat to staff. |
| Lead capture | Collects customer details and enquiry context for the team to review and follow up. |
| Pending booking requests | Collects a booking request that stays pending until staff confirm it. A separately enabled calendar flow may confirm an available slot. |
| Grounded quotations | Uses configured services and prices to prepare a grounded answer; special or missing prices go to staff for confirmation. |
| Conditional payment links | After the customer confirms, an enabled payment tool with connected Stripe can create a link for a fixed price in the configured knowledge base. The server resolves the amount from that knowledge rather than a customer-supplied amount. |
| Human handoff | Staff can open the conversation, pause AI replies for that chat, and answer the customer directly. |
Your team stays in control
Your team can review the conversation and take over when a customer asks for a person, the configured knowledge cannot confirm an answer, or a booking or special commitment needs staff approval.