Terms of Service

Smiles AI provides configurable tools for customer conversations, sales assistance, records and connected-channel workflows. Features depend on the selected plan, account settings, available integrations and third-party platform access.

You are responsible for authorised account access, accurate business information and knowledge-base content, lawful customer communications, required notices and consents, and reviewing important commitments made through the service. You must not use Smiles AI for unlawful, deceptive, abusive or unauthorised messages.

AI-generated content can be incomplete, inaccurate or unsuitable for a particular customer. You remain responsible for configuring the service, supervising its use, and confirming sensitive matters such as custom prices, availability, bookings, payments and regulated advice.

Connected features rely on third-party platforms such as Meta, Stripe, Google and their approval, availability, policies and credentials. You must comply with those platform rules. We are not responsible for a third party changing, limiting or suspending its service.

Plan prices, included features, billing intervals and any trial or promotional terms are shown at purchase or in your account. Charges continue according to the selected subscription until cancellation takes effect. Any refund or credit is subject to the purchase terms and applicable law.

You retain responsibility for and any rights you hold in content you submit. You permit us and our processors to handle that content as needed to provide the service. Smiles AI and its software, design and documentation remain protected by applicable intellectual-property rights.

We may restrict or suspend access where reasonably necessary for security, non-payment, unlawful use, platform-policy breaches, material breach of these terms, or protection of customers and the service. You may stop using the service and cancel your subscription through the available account or support process.

We may maintain, change or discontinue features as the product and connected platforms evolve. We aim to give reasonable notice where a material change adversely affects active customers, but urgent security or third-party changes may take effect sooner.

To the extent permitted by applicable law, Smiles AI is not responsible for indirect or consequential loss, third-party platform failures, merchant-provided content, or decisions made without appropriate human review. Nothing in these terms excludes liability that cannot lawfully be excluded.

These terms are governed by the laws of Hong Kong. Disputes are subject to the jurisdiction of the Hong Kong courts unless mandatory law requires otherwise.

For questions about these terms or your account, email csnsales@smiles-ai.com.