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Frequently Asked Questions
Find answers to the most common questions about how Smiles AI works for your shop.
How is Smiles AI different from basic auto-reply?
Basic auto-reply sends fixed answers and stops. Growth adds sales mode to handle price objections and guide an active chat towards a purchase. Pro can also send one automatic follow-up when the feature is enabled and the merchant has selected an approved WhatsApp template.
Will the AI invent prices or promise things we don't offer?
Smiles AI is prompted to ground price replies in your configured price list and knowledge base, and a price guardrail checks the draft. If a price or service is missing, it says it cannot confirm and asks your staff to step in. As with any AI-generated reply, merchants should still review important commitments.
Does Smiles AI automatically confirm bookings or take payments?
For bookings, Smiles AI collects a request that stays pending until your staff confirms it, unless a separately enabled calendar flow confirms the slot. For payments, after the customer confirms the purchase, an enabled payment tool with Stripe connected can create a link for a fixed price in your configured knowledge base. The server resolves that payment-link amount from the knowledge base and does not accept a customer-supplied amount.
How much does Smiles AI cost?
We offer three plans: the Starter plan at $288/month, the Growth plan (which includes sales mode) at $488/month, and the Pro plan at $788/month.
Can my staff take over the chat at any time?
Yes. You can jump into the WhatsApp conversation and pause the AI at any moment. The AI will quietly step back while your human staff takes over.
Who is Smiles AI for?
It's built for any business that uses WhatsApp for customer enquiries and sales, such as beauty salons, tutoring centres, clinics, and retail shops.